Policies
What to do if something arrives damaged, wrong, or not as described.
Last updated 26 Jul 2026
Because every order is Cash on Delivery, you can inspect the parcel before paying. If the item is visibly damaged or clearly not what you ordered, refuse it and contact us — you pay nothing.
If you find a problem after accepting the parcel, contact us within 48 hours with your order reference and a photo. We'll arrange a replacement or refund what you paid.
For health and safety reasons we cannot accept a return of an opened or partly used herbal product unless it was faulty or incorrect.
Contact us on +92-334-8203659 or at herbodawakhana@gmail.com with your order reference and we'll sort it out.
